FAQ's

Phone: 269-249-4800 Email: hello@expressdtfprint.com Address: 3588 Green Pointe Center Hamilton, MI 49419 Office Hours: 8:30am- 4:00pm EST Normal Phone Hours: 8:30am-4:00pm EST Emergency Phone Hours: 4:00pm-8:00pm EST- Please call and leave a message. We will return your call or text you as soon as possible.

Due to the nature of our business and customization of products we cannot accept returns. If you receive something incorrect in your order, please reach out to us within 15 days of receiving so we are able to remedy the matter. Please send all inquiries to hello@expressdtfprint.com

If there is anything wrong with your order, please reach out to us directly as soon as possible. There could be many different reasons that this happens and prompt attention to the issue and troubleshooting is vital for a speedy solution. Call us directly at 269-249-4800.

When we talk about "choke", we are referring to the settings applied to the white ink that prints after/under the colored ink of your design. A low choke setting will expand the white base layer toward the edges of the graphic, applying more ink and structure to the print. If you have small lettering or fine lines in your order, it's better to print with a "low choke". However, if you have large solid lettering or graphics, ordering a "low choke" will increase the chances that some white will "peek" out from the solid graphics. See FAQ- Setting Up A Gang Sheet for why Choke is important.

White ink plays a crucial role in Direct-to-film (DTF) printing- let's talk about why it's so important. Base Layer: White ink acts as a primer, ensuring that the colored pigments can be applied with optimal opacity and vibrancy. Without a solid white base, colors on dark or colored fabrics may appear dull or translucent. Color Vibrancy: By providing a white under base, DTF prints achieve improved color vibrancy. The white layer ensures that colors appear true to the original design and stand out vividly. Adhesion and Durability: White ink enhances adhesion to the fabric, preventing peeling or flaking. It also contributes to the durability of the printing design, making it more resistant to wear and washing.

No, there are currently no minimums.

When uploading a Raster Image (.png, .jpg, .tif, .gif., and .psd) Must be transparent. Our printer prints white. This means that if there is a white background behind your image, it will be printed. Must be a High Resolution PNG at 300 DPI (Dot's per inch-think pixels!) that design was originally sized at or larger than the transfer size you are ordering. Ex. if you create (or have purchased) a raster image and it was originally created as a 4" x 4" square- it may be pixeled if you decide to order this in a 12" x 12" square. If you are questioning the quality of your image, please reach out prior to ordering for us to check your file. When uploading a Vector Image (.ai, .svg, .eps, .pdf) Must be transparent unless you intend to have a background printed (including white). Make sure your text is converted to outlines. To convert text to outlines using Adobe Illustrator:​ First, select all art by doing to Select > All. While everything is selected, go back to the menu bar and click Type > Create Outlines General Tips for Both File Types: DO NOT MIRROR YOUR ARTWORK. Our software does this automatically. Outlines/Lines must be at least .02 points (or .035 inches) in width or the adhesive cannot adhere to the art therefore, may not adhere to your apparel. Thicken your line or lettering as needed. Maximum width is 22 inches x length of your choosing at checkout. See Through Effects and drop shadows do not work with DTF. If you would like a shadow effect, please create your file using half-tones. We reserve the right to cancel and refund your order for vulgar or offensive words or images. We are not responsible for color as every printer output colors a little different. If you are concerned about matching a color to a specific brand, please ask for a Color Guide prior to ordering large amounts of transfer

Raster File Type Extensions: .jpg, .tif , .png , .gif , and .psd These file types are images that consist of tiny squares called pixels. When these file types are created, the pixel density is high enough that the pixels fuse into a smooth and clear image. When the picture is stretched out (larger than the size it was originally created in) it can become blocky with stair-like lines. That is pixelation.

Vector File Type Extensions: .ai, .svg, .eps, .pdf These file types are paths that are determined mathematically. The paths use anchor points and control handles that define the path on a x and y axis. Because these paths are defined by mathematical coordinates, they are resolution-independent and can be scaled to any size without losing quality or appearance.

If you are concerned that you artwork is not High Resolution, we can help! There is a flat rate fee of $30.00 for this service regardless of complexities. How to Order: Add "Fix Art" product to your cart and check out. Checkout and receive an order number. Send an email to hello@expressdtfprint.com including your unfinished artwork and order number. Within 48 business hours, you will receive an email with your corrected file. Need revisions? We offer 2 revisions for FREE. There is a $20.00 fee for each additional revision.

Yes! Artwork of realistic quality will print with DTF transfers. This process is perfectly designed to print a photo in a durable, soft transfer.

White ink plays a crucial role in Direct-to-film (DTF) printing- let's talk about why it's so important. Base Layer: White ink acts as a primer, ensuring that the colored pigments can be applied with optimal opacity and vibrancy. Without a solid white base, colors on dark or colored fabrics may appear dull or translucent. Color Vibrancy: By providing a white under base, DTF prints achieve improved color vibrancy. The white layer ensures that colors appear true to the original design and stand out vividly. Adhesion and Durability: White ink enhances adhesion to the fabric, preventing peeling or flaking. It also contributes to the durability of the printing design, making it more resistant to wear and washing.

The printable area of our largest gang sheet is 22" x 120". You can add as many designs to your gang sheet as desired inside of this printable area. The number of designs will depend on the size of each design, and how much cut space you would like around your design.

Typically, we ship either USPS or UPS. If you have concerns with receiving your order on time, please reach out to hello@expressdtfprint.com to see if we can help!

In special circumstances, we are able to next-day ship an order. Please send an email to hello@expressdtfprint.com to apply this option to your order.

Yes, you are able to choose "Pick up" during the check out process. You will receive a pick-up ready email when your order is complete. Please allow us 48 business hours to complete your order. Our pick up location is 3588 Green Pointe Center Hamilton, MI 49419